Healthcare managers and students learn how to tackle the challenging issues facing today’s health services administrators with this comprehensive text trusted for more than 35 years. Thoroughly revised and updated, the new sixth edition keeps pace with the changing healthcare landscape in the United States and with the demands placed on its healthcare leaders. Grounded in the practices of continuous quality and performance improvement at all levels of an organization, the latest edition of this widely acclaimed text examines virtually every aspect of health services leadership and management, from day-to-day decision making to personnel and resource management to transformational change processes. Instructive to students preparing for careers in health services management and as a permanent reference for current health services executives, Managing Health Services Organizations and Systems is the most definitive and comprehensive resource available! New to the 6th edition: • Updated content in every chapter • More than 30 engaging new case studies • Fully updated glossary of abbreviations • New sections on project management, emergency preparedness, patient and staff safety, infection control, employee stress, hazardous materials, “sharps” injuries, workplace violence, and waste management