Troubleshooting for Kids Watch(GBD Q50)
1：Compatible SIM Card for Kids Tracker Watch Phone:
a. To bring you convenience, 1PCS free compatible SIM card is already included in package, so buyers need not have to buy extra SIM by themselves thereby avoiding the wrong SIM card / compatible issues,open plan 5$ LOW COST PLAN then just enjoy it and ignore bellowed steps easily for you.
Scan QR Code Video Introduction” on direction of all using steps for devices/Parents APP, easily operate.
b.Other SIM Carrier:
‘Regular” Voice Micro sim card and open 2G Data&Voice plan. Recommend sliding up this page to find Bought Together
“ADD BOTH TO CART”
“T-Mobile Prepaid Complete SIM Starter Kit SIM Card”
Works ONLY with open”Pre-paid”plan with data and DOES NOT work with ‘Pay As You Go’ plans.;.
Reminder:Our Watch Does NOT Work with AT&T/Sprint/Verizon
2.Parents’ mobile phone could call watch, could not save families’ phone no. in APP or it always show “Off Line”?
Step 1: Check if your watch time have been updated?
Step 2: If “Yes”, please power off watch and turn on watch again repeat this steps to bind watch again.
Step 3: If “No”,There is no”E” symbol on watch, check whether watch sim already opened Data&Voice
plan;if not, please call sim carrier to open.

3. Using other sim carrier or use in other countries outside of US, already opened GPRS date, signal all show well and watch can received calls but APP show device’Off -Line” You may need set up APN for watch network, please be patient to
follow bellow steps!
Please check with carrier with APN Name; MCC; MNC information
then send APN info. to our customer support, we’ll remote setup for you. (you could find us on giftbox back side)
After sent us the APN info. please follow bellow steps:
Step1: power off watch
Step2: open back shell and insert sim card
Step3: power on watch

Product Features

• Upgrade Version:A free compatible SIM card is already included with this watch package, so you need not have to buy extra SIM thereby avoiding the wrong SIM card / compatible issues,just open “5$ LOW COST Data Plan” just use directly.
• Package included Card is a valuable choice 5$ (2¢ VOICE 2¢ TEXT 2¢/MB) nationwide.Saving your time and money compare others 15-20$ high cost plan， We only suggest to use the SIM Card inside the box,Please don’t purchase other brand SIM card to avoid useless or limited use
• GBD Kids Smart Watch Phone: Support Micro SIM CARD,Two-way calls,SOS Emergency Call，GPS Tracker with GBD App+Achieve real-time location tracking,Security fence，Fitness Tracker: Pedometer,Voice Chat on App,Alarm Warning of taken off etc.
• GBD GPS Location Tracker:GPS +AGPS+LBS (Base station positioning): 3 mode positioning means double safety for kids.Achieve all day real-time location tracing ,check the position at anytime anywhere . You can track the location via APP.Parents:Smartphone download GBD APP “SeTracker ” to bind families’ phone no.,then allow two-ways calls, location tracking,fitness tracking,voice chat,remote alarms etc.
• Pretty cool Royal Blue color suitable for more aged levels.Super Valuable! Cute giftbox with GBD ME-Park’ adorable cartoon,nice Christmas Birthday Holiday gifts for kids,If you met any question,you could follow our direction ‘Video Introduction’ of all setting steps clearly or feel free to find us on giftbox back side and contact us by our 24hours customer service(Monday-Sunday)